Concierges

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Job Outlook:

None

Education: High school diploma or equivalent

Salary

High: $56,550.00

Average: $38,270.00

Hourly

Average: $18.40

What they do:

Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.

On the job, you would:

Provide directions to guests.
Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.

Personality

A3	Your Strengths	Importance	Characteristics of this Career
		97%	Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
		96%	Integrity - Job requires being honest and ethical.
		93%	Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
		93%	Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
		91%	Initiative - Job requires a willingness to take on responsibilities and challenges.
		91%	Self-Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
		91%	Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
		89%	Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
		88%	Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
		85%	Persistence - Job requires persistence in the face of obstacles.
		82%	Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
		81%	Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
		78%	Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.
		78%	Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
		78%	Innovation - Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
		76%	Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.

A3	Your Strengths	Importance	Strengths
		78%	Social - Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
		72%	Enterprising - Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.

A3	Your Strengths	Importance	Values of the Work Environment
		83%	Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
		56%	Independence - Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

Aptitude

A3	Your Strengths	Importance	Abilities \| Cognitive, Physical, Personality
		75%	Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
		75%	Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
		75%	Speech Clarity - The ability to speak clearly so others can understand you.
		72%	Speech Recognition - The ability to identify and understand the speech of another person.
		63%	Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
		63%	Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
		53%	Fluency of Ideas - The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
		53%	Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
		53%	Written Comprehension - The ability to read and understand information and ideas presented in writing.

A3	Your Strengths	Importance	Skills \| Cognitive, Physical, Personality
		57%	Service Orientation - Actively looking for ways to help people.
		55%	Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
		52%	Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Job Details

Responsibilities

Arrange services or reservations for patrons.

Provide patrons with directions to locales or attractions.

Arrange services or reservations for patrons.

Organize recreational activities or events.

Arrange services or reservations for patrons.

Clean facilities or work areas.

Sell products or services.

Arrange delivery of goods or services.

Order materials, supplies, or equipment.

Provide attraction or event information to patrons.

Arrange services or reservations for patrons.

Deliver items.

Handle luggage or other possessions for patrons.

Perform administrative or clerical tasks.

Deliver items.

Arrange services or reservations for patrons.

Arrange services or reservations for patrons.

Arrange services or reservations for patrons.

A3	Your Strengths	Importance	Attributes & Percentage of Time Spent
		99%	Telephone - How often do you have telephone conversations in this job?
		99%	Electronic Mail - How often do you use electronic mail in this job?
		97%	Face-to-Face Discussions - How often do you have to have face-to-face discussions with individuals or teams in this job?
		97%	Contact With Others - How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
		88%	Deal With External Customers - How important is it to work with external customers or the public in this job?
		87%	Work With Work Group or Team - How important is it to work with others in a group or team in this job?
		85%	Letters and Memos - How often does the job require written letters and memos?
		84%	Structured versus Unstructured Work - To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?
		83%	Freedom to Make Decisions - How much decision making freedom, without supervision, does the job offer?
		82%	Time Pressure - How often does this job require the worker to meet strict deadlines?
		78%	Frequency of Decision Making - How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?
		78%	Impact of Decisions on Co-workers or Company Results - What results do your decisions usually have on other people or the image or reputation or financial resources of your employer?
		77%	Coordinate or Lead Others - How important is it to coordinate or lead others in accomplishing work activities in this job?
		74%	Importance of Being Exact or Accurate - How important is being very exact or highly accurate in performing this job?
		70%	Physical Proximity - To what extent does this job require the worker to perform job tasks in close physical proximity to other people?
		70%	Indoors, Environmentally Controlled - How often does this job require working indoors in environmentally controlled conditions?
		69%	Spend Time Standing - How much does this job require standing?
		66%	Deal With Unpleasant or Angry People - How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?
		65%	Responsibility for Outcomes and Results - How responsible is the worker for work outcomes and results of other workers?
		64%	Level of Competition - To what extent does this job require the worker to compete or to be aware of competitive pressures?
		57%	Frequency of Conflict Situations - How often are there conflict situations the employee has to face in this job?
		56%	Public Speaking - How often do you have to perform public speaking in this job?
		54%	Importance of Repeating Same Tasks - How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?
		52%	Duration of Typical Work Week - Number of hours typically worked in one week.

A3	Your Strengths	Importance	Tasks & Values
		92%	Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
		92%	Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
		89%	Communicating with People Outside the Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
		87%	Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
		85%	Working with Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
		83%	Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
		81%	Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
		80%	Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
		77%	Assisting and Caring for Others - Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
		74%	Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job.
		74%	Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
		72%	Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
		69%	Scheduling Work and Activities - Scheduling events, programs, and activities, as well as the work of others.
		69%	Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
		68%	Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
		66%	Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
		65%	Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks.
		64%	Judging the Qualities of Objects, Services, or People - Assessing the value, importance, or quality of things or people.
		63%	Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
		61%	Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
		61%	Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
		57%	Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.
		57%	Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
		56%	Monitoring Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Getting Started

Education:

32%

High School Diploma - or the equivalent (for example, GED)

27%

Some College Courses