Postal Service Worker
Postal Service Worker
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What Postal Service Workers Do
Postal service workers sell postage and related products and collect, sort, and deliver mail.
Duties
Postal service workers typically do the following:
- Collect letters and parcels
- Sort incoming letters and parcels
- Sell stamps and other postal products
- Get customer signatures for registered, certified, and insured mail
- Operate various types of postal equipment
- Distribute letters and parcels
Postal service workers receive and process mail for delivery to homes, businesses, and post office boxes. Workers are classified based on the type of work they do.
The following are examples of types of postal service workers:
Postal service clerks, also called sales and services distribution associates, sell stamps, money orders, mailing envelopes and boxes, and other postal products in post offices. These workers register, certify, and insure mail, calculate and collect postage, and answer questions about postal matters. They also may help sort mail.
Postal service mail carriers deliver mail to homes and businesses in cities, towns, and rural areas. Most travel established routes, delivering and collecting mail. Mail carriers cover their routes by foot or vehicle or a combination of both. Some mail carriers collect money for postage due. Others, particularly in rural areas, sell postal products, such as stamps and money orders. Mail carriers also answer customers’ questions about postal regulations and services and, upon request, provide change-of-address cards and other postal forms.
Postal service mail sorters, processors, and processing machine operators, also called mail handlers and processing clerks, prepare incoming and outgoing mail for distribution at post offices and mail processing centers. They load and unload postal trucks and move mail around processing centers. They also operate and adjust mail processing and sorting machinery.
Work Environment
Postal service workers held about 504,300 jobs in 2022. Employment in the detailed occupations that make up postal service workers was distributed as follows:
| Postal service mail carriers | 314,500 |
| Postal service mail sorters, processors, and processing machine operators | 115,000 |
| Postal service clerks | 74,800 |
The largest employers of postal service workers were as follows:
| Postal service | 100% |
Postal service clerks and mail sorters, processors, and processing machine operators work indoors, typically in a post office. Mail carriers mostly work outdoors, delivering mail in all kinds of weather. Although mail carriers face many natural hazards, such as extreme temperatures and wet or icy roads and sidewalks, the work is not especially dangerous. However, they may experience repetitive stress injuries from lifting and bending.
Work Schedules
Most postal service workers work full time, and some work more than 40 hours per week. Because mail usually is delivered 6 days a week, many postal service workers must work on Saturdays. Some also work on Sundays.
Getting Started
How to Become a Postal Service Worker
To enter these occupations, postal service workers typically need no formal educational credential. However, job candidates must pass a written exam as part of the application process. The exam covers four areas: address cross comparison, forms completion, memory and coding, and personal characteristics and experience. For more information, contact the post office or mail processing center where you want to work.
Postal service workers must meet certain employment qualifications. For example, they must be at least 18 years old, or 16 years old with a high school diploma; be a U.S. citizen or permanent resident; and pass a criminal background check, a medical assessment, and a drug screening. They also may be asked to show that they can lift and handle heavy mail sacks.
Education
Although no formal educational credential is typically required to enter these occupations, most postal service workers have at least a high school diploma or the equivalent.
Training
Newly hired postal service workers receive on-the-job training that usually lasts a few weeks. Beginning carriers may work alongside an experienced carrier.
Licenses, Certifications, and Registrations
Postal service workers who operate a motor vehicle need a driver's license. In addition, mail carriers must have a safe driving record and pass a road test before driving on the job.
Job Outlook
Overall employment of postal service workers is projected to decline 8 percent from 2022 to 2032.
Despite declining employment, about 34,400 openings for postal service workers are projected each year, on average, over the decade. All of those openings are expected to result from the need to replace workers who transfer to other occupations or exit the labor force, such as to retire.
Employment
The postal service likely will need fewer workers because new mail sorting technology can read text and automatically sort, forward, and process mail. The greater use of online services to pay bills and the increased use of online communications should also reduce the need for sorting and processing workers.
Meanwhile, the amount of time carriers save on sorting letter mail and flat mail will allow them to increase the size of their routes, which should reduce the need to hire more carriers. In addition, the postal service is adopting more centralized mail delivery, such as the use of cluster mailboxes, to cut down on the number of door-to-door deliveries.
Contacts for More Information
For more information about postal service workers, including job requirements, entrance examinations, and employment opportunities, visit
Similar Occupations
This table shows a list of occupations with job duties that are similar to those of postal service workers.
| Occupation | Job Duties | Entry-Level Education | Median Annual Pay, May 2022 | |
|---|---|---|---|---|
|
Customer Service Representatives |
Customer service representatives interact with customers to handle complaints, process orders, and answer questions. |
High school diploma or equivalent | $37,780 |
|
Delivery Truck Drivers and Driver/Sales Workers |
Delivery truck drivers and driver/sales workers pick up, transport, and drop off packages and small shipments within a local region or urban area. |
High school diploma or equivalent | $38,220 |
|
Hand Laborers and Material Movers |
Hand laborers and material movers manually move freight, stock, or other materials. |
See How to Become One | $34,960 |
|
Information Clerks |
Information clerks perform routine clerical duties, maintain records, collect data, and provide information to customers. |
See How to Become One | $38,710 |
|
Material Recording Clerks |
Material recording clerks track product information in order to keep businesses and supply chains on schedule. |
High school diploma or equivalent | $40,490 |
|
Metal and Plastic Machine Workers |
Metal and plastic machine workers set up and operate equipment that cuts, shapes, and forms metal and plastic materials or pieces. |
See How to Become One | $41,060 |
|
Receptionists |
Receptionists do tasks such as answering phones, receiving visitors, and providing information about their organization to the public. |
High school diploma or equivalent | $33,960 |
|
Retail Sales Workers |
Retail sales workers help customers find products they want and process customers’ payments. |
No formal educational credential | $30,750 |
|
Taxi Drivers, Shuttle Drivers, and Chauffeurs |
Taxi drivers (including ride-hailing drivers), shuttle drivers, and chauffeurs transport people to and from the places they need to go. |
No formal educational credential | $32,440 |
|
Tellers |
Tellers are responsible for accurately processing routine transactions at a bank. |
High school diploma or equivalent | $36,380 |