First-Line Supervisors of Non-Retail Sales Workers

Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.

On the job, you would:

Monitor sales staff performance to ensure that goals are met.
Provide staff with assistance in performing difficult or complicated duties.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.

Personality

A3	Your Strengths	Importance	Characteristics of this Career
		87%	Integrity - Job requires being honest and ethical.
		87%	Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
		86%	Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
		83%	Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.
		77%	Initiative - Job requires a willingness to take on responsibilities and challenges.
		74%	Self-Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
		73%	Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
		72%	Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
		71%	Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
		71%	Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
		70%	Persistence - Job requires persistence in the face of obstacles.
		66%	Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.
		64%	Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
		59%	Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
		59%	Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

A3	Your Strengths	Importance	Strengths
		100%	Enterprising - Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
		72%	Conventional - Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
		56%	Social - Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.

A3	Your Strengths	Importance	Values of the Work Environment
		72%	Independence - Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
		70%	Working Conditions - Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
		67%	Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
		67%	Support - Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
		56%	Achievement - Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

Aptitude

A3	Your Strengths	Importance	Abilities \| Cognitive, Physical, Personality
		75%	Speech Recognition - The ability to identify and understand the speech of another person.
		75%	Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
		75%	Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
		72%	Speech Clarity - The ability to speak clearly so others can understand you.
		69%	Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
		69%	Written Comprehension - The ability to read and understand information and ideas presented in writing.
		69%	Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
		66%	Near Vision - The ability to see details at close range (within a few feet of the observer).
		66%	Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
		63%	Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways.
		63%	Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
		63%	Fluency of Ideas - The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
		63%	Written Expression - The ability to communicate information and ideas in writing so others will understand.
		53%	Mathematical Reasoning - The ability to choose the right mathematical methods or formulas to solve a problem.

A3	Your Strengths	Importance	Skills \| Cognitive, Physical, Personality
		61%	Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
		59%	Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.
		57%	Writing - Communicating effectively in writing as appropriate for the needs of the audience.
		57%	Speaking - Talking to others to convey information effectively.
		57%	Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
		57%	Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
		57%	Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
		57%	Coordination - Adjusting actions in relation to others' actions.
		57%	Instructing - Teaching others how to do something.
		57%	Time Management - Managing one's own time and the time of others.
		55%	Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
		55%	Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
		55%	Persuasion - Persuading others to change their minds or behavior.
		54%	Negotiation - Bringing others together and trying to reconcile differences.
		52%	Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
		52%	Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
		52%	Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Job Details

Responsibilities

Monitor sales activities.

Supervise sales or support personnel.

Explain technical product or service information to customers.

Answer customer questions about goods or services.

Monitor sales activities.

Supervise sales or support personnel.

Train sales personnel.

Develop marketing plans or strategies.

Assign duties or work schedules to employees.

Discuss design or technical features of products or services with technical personnel.

Prepare financial documents, reports, or budgets.

Establish operational policies.

Examine condition of property or products.

Analyze market conditions or trends.

Gather customer or product information to determine customer needs.

Contact current or potential customers to promote products or services.

Maintain records of sales or other business transactions.

Coordinate sales campaigns.

Prepare sales or other contracts.

Purchase stocks of merchandise or supplies.

Monitor inventories of products or materials.

Examine condition of property or products.

A3	Your Strengths	Importance	Attributes & Percentage of Time Spent
		100%	Electronic Mail - How often do you use electronic mail in this job?
		99%	Telephone - How often do you have telephone conversations in this job?
		98%	Face-to-Face Discussions - How often do you have to have face-to-face discussions with individuals or teams in this job?
		93%	Contact With Others - How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
		92%	Work With Work Group or Team - How important is it to work with others in a group or team in this job?
		91%	Indoors, Environmentally Controlled - How often does this job require working indoors in environmentally controlled conditions?
		91%	Time Pressure - How often does this job require the worker to meet strict deadlines?
		90%	Impact of Decisions on Co-workers or Company Results - What results do your decisions usually have on other people or the image or reputation or financial resources of your employer?
		89%	Coordinate or Lead Others - How important is it to coordinate or lead others in accomplishing work activities in this job?
		89%	Frequency of Decision Making - How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?
		86%	Responsibility for Outcomes and Results - How responsible is the worker for work outcomes and results of other workers?
		81%	Deal With External Customers - How important is it to work with external customers or the public in this job?
		81%	Importance of Being Exact or Accurate - How important is being very exact or highly accurate in performing this job?
		80%	Structured versus Unstructured Work - To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?
		76%	Freedom to Make Decisions - How much decision making freedom, without supervision, does the job offer?
		73%	Letters and Memos - How often does the job require written letters and memos?
		68%	Spend Time Sitting - How much does this job require sitting?
		67%	Importance of Repeating Same Tasks - How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?
		64%	Responsible for Others' Health and Safety - How much responsibility is there for the health and safety of others in this job?
		64%	Level of Competition - To what extent does this job require the worker to compete or to be aware of competitive pressures?
		63%	Frequency of Conflict Situations - How often are there conflict situations the employee has to face in this job?
		61%	Public Speaking - How often do you have to perform public speaking in this job?
		58%	In an Enclosed Vehicle or Equipment - How often does this job require working in a closed vehicle or equipment (e.g., car)?
		56%	Spend Time Making Repetitive Motions - How much does this job require making repetitive motions?
		54%	Sounds, Noise Levels Are Distracting or Uncomfortable - How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?
		54%	Deal With Unpleasant or Angry People - How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?
		51%	Physical Proximity - To what extent does this job require the worker to perform job tasks in close physical proximity to other people?
		94%	Duration of Typical Work Week - Number of hours typically worked in one week.

A3	Your Strengths	Importance	Tasks & Values
		89%	Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
		85%	Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
		85%	Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
		85%	Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
		85%	Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
		82%	Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
		81%	Working with Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
		80%	Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
		76%	Developing Objectives and Strategies - Establishing long-range objectives and specifying the strategies and actions to achieve them.
		72%	Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks.
		71%	Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.
		71%	Analyzing Data or Information - Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
		70%	Scheduling Work and Activities - Scheduling events, programs, and activities, as well as the work of others.
		69%	Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
		69%	Communicating with People Outside the Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
		69%	Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
		69%	Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
		69%	Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
		69%	Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
		68%	Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
		68%	Judging the Qualities of Objects, Services, or People - Assessing the value, importance, or quality of things or people.
		64%	Monitoring Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
		64%	Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
		64%	Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job.
		63%	Providing Consultation and Advice to Others - Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
		60%	Interpreting the Meaning of Information for Others - Translating or explaining what information means and how it can be used.
		56%	Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
		56%	Staffing Organizational Units - Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
		55%	Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Getting Started

Education:

45%

Bachelor's Degree

16%

Some College Courses

First-Line Supervisors of Non-Retail Sales Workers

What they do:

On the job, you would:

Personality

Characteristics of this Career

Strengths

Values of the Work Environment

Aptitude

Abilities | Cognitive, Physical, Personality

Skills | Cognitive, Physical, Personality

Job Details

Attributes & Percentage of Time Spent

Tasks & Values

Getting Started