First-Line Supervisors of Passenger Attendants

Summary of What they do:

Supervise and coordinate activities of passenger attendants.

Tasks On The Job

1. Analyze and record personnel or operational data and write related activity reports.
2. Apply customer feedback to service improvement efforts.
3. Compute or estimate cash, payroll, transportation, or personnel requirements.
4. Confer with customers, supervisors, contractors, or other personnel to exchange information or to resolve problems.
5. Direct or coordinate the activities of workers, such as flight or car attendants.
6. Enforce safety rules and regulations.
7. Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers.
8. Inform workers about interests or special needs of specific groups.
9. Inspect materials, stock, vehicles, equipment, or facilities to ensure that they are safe, free of defects, and consistent with specifications.
10. Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
11. Meet with managers or other supervisors to stay informed of changes affecting operations.
12. Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
13. Participate in continuing education to stay abreast of industry trends and developments.
14. Recommend and implement measures to improve worker motivation, work methods, or customer services.
15. Recruit and hire staff members.
16. Requisition necessary supplies, equipment, or services.
17. Resolve customer complaints regarding worker performance or services rendered.
18. Take disciplinary action to address performance problems.
19. Train workers in proper operational procedures and functions and explain company policies.