Education:
27%
High School Diploma - or the equivalent (for example, GED)
23%
Master's Degree
Patient Representatives
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Job Outlook:
None
Education:
Postsecondary nondegree award
Salary
High:
$76,760.00
Average:
$50,790.00
Hourly
Average:
$24.42
What they do:
Assist patients in obtaining services, understanding policies and making health care decisions.
On the job, you would:
- Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
- Interview patients or their representatives to identify problems relating to care.
- Refer patients to appropriate health care services or resources.
Personality
| A3 | Your Strengths | Importance |
Characteristics of this Career |
|---|---|---|---|
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99% | Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. | |
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96% | Self-Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. | |
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96% | Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. | |
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96% | Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace. | |
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96% | Integrity - Job requires being honest and ethical. | |
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95% | Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high-stress situations. | |
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94% | Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations. | |
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93% | Attention to Detail - Job requires being careful about detail and thorough in completing work tasks. | |
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87% | Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job. | |
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86% | Initiative - Job requires a willingness to take on responsibilities and challenges. | |
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84% | Persistence - Job requires persistence in the face of obstacles. | |
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83% | Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. | |
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81% | Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction. | |
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76% | Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. | |
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73% | Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems. | |
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62% | Innovation - Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems. |
| A3 | Your Strengths | Importance |
Strengths |
|---|---|---|---|
|
|
95% | Social - Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities. |
| A3 | Your Strengths | Importance |
Values of the Work Environment |
|---|---|---|---|
|
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89% | Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. | |
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61% | Achievement - Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement. | |
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61% | Support - Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical. | |
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56% | Working Conditions - Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions. | |
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56% | Independence - Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy. |
Aptitude
| A3 | Your Strengths | Importance |
Abilities | Cognitive, Physical, Personality |
|---|---|---|---|
|
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81% | Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. | |
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78% | Oral Expression - The ability to communicate information and ideas in speaking so others will understand. | |
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69% | Written Expression - The ability to communicate information and ideas in writing so others will understand. | |
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69% | Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. | |
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69% | Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). | |
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69% | Speech Clarity - The ability to speak clearly so others can understand you. | |
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69% | Written Comprehension - The ability to read and understand information and ideas presented in writing. | |
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69% | Near Vision - The ability to see details at close range (within a few feet of the observer). | |
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69% | Speech Recognition - The ability to identify and understand the speech of another person. | |
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66% | Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem. | |
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63% | Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). | |
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53% | Selective Attention - The ability to concentrate on a task over a period of time without being distracted. | |
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53% | Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways. |
| A3 | Your Strengths | Importance |
Skills | Cognitive, Physical, Personality |
|---|---|---|---|
|
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57% | Speaking - Talking to others to convey information effectively. | |
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57% | Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. | |
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57% | Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. | |
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55% | Reading Comprehension - Understanding written sentences and paragraphs in work-related documents. | |
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55% | Service Orientation - Actively looking for ways to help people. | |
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54% | Writing - Communicating effectively in writing as appropriate for the needs of the audience. | |
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54% | Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. | |
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52% | Persuasion - Persuading others to change their minds or behavior. |
Job Details
Responsibilities
Explain regulations, policies, or procedures.
Coordinate operational activities.
Refer customers to appropriate personnel.
Interview employees, customers, or others to collect information.
Refer customers to appropriate personnel.
Analyze financial information.
Prepare research or technical reports.
Prepare informational or reference materials.
Distribute materials to employees or customers.
Teach basic living or other adaptive skills to patients or caregivers.
Instruct patients in the use of assistive equipment.
Provide information to coworkers.
Maintain current knowledge related to work activities.
Maintain current knowledge related to work activities.
Train personnel.
| A3 | Your Strengths | Importance |
Attributes & Percentage of Time Spent |
|---|---|---|---|
|
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100% | Electronic Mail - How often do you use electronic mail in this job? | |
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100% | Telephone - How often do you have telephone conversations in this job? | |
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100% | Contact With Others - How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it? | |
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98% | Deal With External Customers - How important is it to work with external customers or the public in this job? | |
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96% | Face-to-Face Discussions - How often do you have to have face-to-face discussions with individuals or teams in this job? | |
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94% | Work With Work Group or Team - How important is it to work with others in a group or team in this job? | |
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89% | Importance of Being Exact or Accurate - How important is being very exact or highly accurate in performing this job? | |
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88% | Importance of Repeating Same Tasks - How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job? | |
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83% | Indoors, Environmentally Controlled - How often does this job require working indoors in environmentally controlled conditions? | |
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83% | Freedom to Make Decisions - How much decision making freedom, without supervision, does the job offer? | |
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81% | Spend Time Sitting - How much does this job require sitting? | |
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75% | Physical Proximity - To what extent does this job require the worker to perform job tasks in close physical proximity to other people? | |
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73% | Deal With Unpleasant or Angry People - How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements? | |
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70% | Coordinate or Lead Others - How important is it to coordinate or lead others in accomplishing work activities in this job? | |
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70% | Exposed to Disease or Infections - How often does this job require exposure to disease/infections? | |
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68% | Frequency of Conflict Situations - How often are there conflict situations the employee has to face in this job? | |
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67% | Letters and Memos - How often does the job require written letters and memos? | |
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62% | Impact of Decisions on Co-workers or Company Results - What results do your decisions usually have on other people or the image or reputation or financial resources of your employer? | |
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62% | Structured versus Unstructured Work - To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals? | |
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58% | Frequency of Decision Making - How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization? | |
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58% | Spend Time Making Repetitive Motions - How much does this job require making repetitive motions? | |
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55% | Responsibility for Outcomes and Results - How responsible is the worker for work outcomes and results of other workers? | |
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54% | Sounds, Noise Levels Are Distracting or Uncomfortable - How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable? | |
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52% | Time Pressure - How often does this job require the worker to meet strict deadlines? |
| A3 | Your Strengths | Importance |
Tasks & Values |
|---|---|---|---|
|
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92% | Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources. | |
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91% | Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. | |
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89% | Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time. | |
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88% | Assisting and Caring for Others - Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. | |
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84% | Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems. | |
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84% | Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. | |
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84% | Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. | |
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82% | Working with Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. | |
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82% | Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. | |
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77% | Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work. | |
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77% | Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job. | |
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76% | Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. | |
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75% | Interpreting the Meaning of Information for Others - Translating or explaining what information means and how it can be used. | |
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74% | Monitoring Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. | |
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71% | Communicating with People Outside the Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. | |
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70% | Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. | |
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68% | Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. | |
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65% | Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. | |
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64% | Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks. | |
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61% | Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. | |
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60% | Analyzing Data or Information - Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. | |
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59% | Judging the Qualities of Objects, Services, or People - Assessing the value, importance, or quality of things or people. | |
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57% | Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members. | |
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53% | Scheduling Work and Activities - Scheduling events, programs, and activities, as well as the work of others. | |
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53% | Monitoring and Controlling Resources - Monitoring and controlling resources and overseeing the spending of money. |