Dispatchers

Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

On the job, you would:

Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
Prepare daily work and run schedules.
Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.

Personality

A3	Your Strengths	Importance	Characteristics of this Career
		92%	Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
		90%	Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
		87%	Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
		86%	Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.
		83%	Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
		82%	Integrity - Job requires being honest and ethical.
		82%	Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
		79%	Initiative - Job requires a willingness to take on responsibilities and challenges.
		79%	Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.
		78%	Self-Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
		78%	Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
		76%	Persistence - Job requires persistence in the face of obstacles.
		75%	Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
		69%	Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
		63%	Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

A3	Your Strengths	Importance	Strengths
		95%	Conventional - Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.

A3	Your Strengths	Importance	Values of the Work Environment
		61%	Support - Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
		61%	Independence - Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
		53%	Working Conditions - Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

Aptitude

A3	Your Strengths	Importance	Abilities \| Cognitive, Physical, Personality
		75%	Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
		75%	Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
		75%	Speech Recognition - The ability to identify and understand the speech of another person.
		75%	Speech Clarity - The ability to speak clearly so others can understand you.
		69%	Near Vision - The ability to see details at close range (within a few feet of the observer).
		69%	Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
		66%	Written Expression - The ability to communicate information and ideas in writing so others will understand.
		66%	Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
		66%	Written Comprehension - The ability to read and understand information and ideas presented in writing.
		56%	Selective Attention - The ability to concentrate on a task over a period of time without being distracted.
		53%	Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

A3	Your Strengths	Importance	Skills \| Cognitive, Physical, Personality
		55%	Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
		55%	Speaking - Talking to others to convey information effectively.
		54%	Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
		52%	Coordination - Adjusting actions in relation to others' actions.

Job Details

Responsibilities

Schedule operational activities.

Coordinate operational activities.

Relay information between personnel.

Respond to customer problems or complaints.

Prepare employee work schedules.

Prepare documentation for contracts, transactions, or regulatory compliance.

Operate communications equipment or systems.

Track goods or materials.

Maintain operational records.

Select resources needed to accomplish tasks.

Provide information to coworkers.

Schedule operational activities.

Distribute materials to employees or customers.

Order materials, supplies, or equipment.

A3	Your Strengths	Importance	Attributes & Percentage of Time Spent
		100%	Telephone - How often do you have telephone conversations in this job?
		99%	Face-to-Face Discussions - How often do you have to have face-to-face discussions with individuals or teams in this job?
		98%	Contact With Others - How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
		96%	Frequency of Decision Making - How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?
		95%	Coordinate or Lead Others - How important is it to coordinate or lead others in accomplishing work activities in this job?
		93%	Impact of Decisions on Co-workers or Company Results - What results do your decisions usually have on other people or the image or reputation or financial resources of your employer?
		92%	Work With Work Group or Team - How important is it to work with others in a group or team in this job?
		92%	Responsibility for Outcomes and Results - How responsible is the worker for work outcomes and results of other workers?
		90%	Electronic Mail - How often do you use electronic mail in this job?
		90%	Importance of Being Exact or Accurate - How important is being very exact or highly accurate in performing this job?
		88%	Freedom to Make Decisions - How much decision making freedom, without supervision, does the job offer?
		88%	Importance of Repeating Same Tasks - How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?
		87%	Time Pressure - How often does this job require the worker to meet strict deadlines?
		86%	Deal With Unpleasant or Angry People - How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?
		82%	Structured versus Unstructured Work - To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?
		81%	Responsible for Others' Health and Safety - How much responsibility is there for the health and safety of others in this job?
		80%	Spend Time Sitting - How much does this job require sitting?
		73%	Letters and Memos - How often does the job require written letters and memos?
		72%	Frequency of Conflict Situations - How often are there conflict situations the employee has to face in this job?
		72%	Deal With External Customers - How important is it to work with external customers or the public in this job?
		71%	Spend Time Making Repetitive Motions - How much does this job require making repetitive motions?
		68%	Indoors, Environmentally Controlled - How often does this job require working indoors in environmentally controlled conditions?
		62%	Physical Proximity - To what extent does this job require the worker to perform job tasks in close physical proximity to other people?
		60%	Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls - How much does this job require using your hands to handle, control, or feel objects, tools or controls?
		56%	In an Enclosed Vehicle or Equipment - How often does this job require working in a closed vehicle or equipment (e.g., car)?
		81%	Duration of Typical Work Week - Number of hours typically worked in one week.

A3	Your Strengths	Importance	Tasks & Values
		92%	Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
		84%	Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
		78%	Working with Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
		73%	Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
		72%	Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
		71%	Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks.
		70%	Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
		67%	Monitoring Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
		67%	Judging the Qualities of Objects, Services, or People - Assessing the value, importance, or quality of things or people.
		67%	Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
		66%	Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
		62%	Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
		62%	Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
		61%	Communicating with People Outside the Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
		61%	Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
		58%	Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job.
		57%	Scheduling Work and Activities - Scheduling events, programs, and activities, as well as the work of others.
		57%	Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
		56%	Analyzing Data or Information - Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
		55%	Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
		53%	Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
		53%	Developing Objectives and Strategies - Establishing long-range objectives and specifying the strategies and actions to achieve them.
		52%	Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Getting Started

Education:

47%

High School Diploma - or the equivalent (for example, GED)

26%

Some College Courses

Dispatchers

What they do:

On the job, you would:

Personality

Characteristics of this Career

Strengths

Values of the Work Environment

Aptitude

Abilities | Cognitive, Physical, Personality

Skills | Cognitive, Physical, Personality

Job Details

Attributes & Percentage of Time Spent

Tasks & Values

Getting Started