Education:
64%
High School Diploma - or the equivalent (for example, GED)
36%
Less than a High School Diploma
Driver/Sales Workers
This is a sub-career of
Delivery Truck Driver or Driver/Sales Worker
More sub-careers
Select a specialized sub-career for more details.
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Job Outlook:
Much faster than average
Education:
High school diploma or equivalent
Salary
High:
$55,200.00
Average:
$35,560.00
Hourly
Average:
$17.10
What they do:
Drive truck or other vehicle over established routes or within an established territory and sell or deliver goods, such as food products, including restaurant take-out items, or pick up or deliver items such as commercial laundry. May also take orders, collect payment, or stock merchandise at point of delivery.
On the job, you would:
- Drive trucks to deliver such items as food, medical supplies, or newspapers.
- Inform regular customers of new products or services and price changes.
- Record sales or delivery information on daily sales or delivery record.
Important Qualities
Customer-service skills. When completing deliveries, drivers often interact with customers and should make a good impression to ensure repeat business.
Hand–eye coordination. Drivers need to observe their surroundings at all times while operating a vehicle.
Math skills. Because delivery truck drivers and driver/sales workers sometimes take payment, they must be able to count cash and make change quickly and accurately.
Patience. When driving through heavy traffic congestion, delivery drivers must remain calm and composed.
Sales skills. Driver/sales workers are expected to persuade customers to purchase new or different products.
Visual ability. To have a driver’s license, delivery truck drivers and driver/sales workers must be able to pass a state vision test.
Personality
| A3 | Your Strengths | Importance |
Characteristics of this Career |
|---|---|---|---|
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91% | Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations. | |
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82% | Integrity - Job requires being honest and ethical. | |
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80% | Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. | |
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79% | Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high-stress situations. | |
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77% | Self-Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. | |
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76% | Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. | |
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76% | Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace. | |
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75% | Attention to Detail - Job requires being careful about detail and thorough in completing work tasks. | |
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69% | Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. | |
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67% | Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job. | |
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66% | Initiative - Job requires a willingness to take on responsibilities and challenges. | |
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64% | Persistence - Job requires persistence in the face of obstacles. | |
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62% | Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. |
| A3 | Your Strengths | Importance |
Strengths |
|---|---|---|---|
|
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83% | Realistic - Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services. | |
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78% | Enterprising - Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law. |
| A3 | Your Strengths | Importance |
Values of the Work Environment |
|---|---|---|---|
|
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56% | Support - Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical. |
Aptitude
| A3 | Your Strengths | Importance |
Abilities | Cognitive, Physical, Personality |
|---|---|---|---|
|
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69% | Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. | |
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69% | Oral Expression - The ability to communicate information and ideas in speaking so others will understand. | |
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56% | Near Vision - The ability to see details at close range (within a few feet of the observer). | |
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53% | Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem. | |
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53% | Speech Recognition - The ability to identify and understand the speech of another person. | |
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53% | Speech Clarity - The ability to speak clearly so others can understand you. |
Job Details
Responsibilities
Record sales or transactions data.
Collect fares or payment from customers.
Resolve issues affecting transportation operations.
Provide transportation information to passengers or customers.
Record sales or transactions data.
Operate vehicles or material-moving equipment.
Collect payments for goods or services.
Sell products or services.
Record details of deliveries or shipments.
Record sales or transactions data.
Review customer information.
Load shipments, belongings, or materials.
Sell products or services.
Clean machinery or equipment.
Maintain vehicles in good working condition.
Sell products or services.
| A3 | Your Strengths | Importance |
Attributes & Percentage of Time Spent |
|---|---|---|---|
|
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100% | Outdoors, Exposed to Weather - How often does this job require working outdoors, exposed to all weather conditions? | |
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98% | Time Pressure - How often does this job require the worker to meet strict deadlines? | |
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96% | Very Hot or Cold Temperatures - How often does this job require working in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures? | |
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90% | Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls - How much does this job require using your hands to handle, control, or feel objects, tools or controls? | |
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90% | Face-to-Face Discussions - How often do you have to have face-to-face discussions with individuals or teams in this job? | |
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85% | Importance of Repeating Same Tasks - How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job? | |
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84% | Contact With Others - How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it? | |
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83% | Deal With External Customers - How important is it to work with external customers or the public in this job? | |
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81% | Spend Time Making Repetitive Motions - How much does this job require making repetitive motions? | |
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80% | Importance of Being Exact or Accurate - How important is being very exact or highly accurate in performing this job? | |
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79% | Spend Time Bending or Twisting the Body - How much does this job require bending or twisting your body? | |
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77% | In an Enclosed Vehicle or Equipment - How often does this job require working in a closed vehicle or equipment (e.g., car)? | |
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75% | Structured versus Unstructured Work - To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals? | |
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71% | Spend Time Walking and Running - How much does this job require walking and running? | |
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69% | Telephone - How often do you have telephone conversations in this job? | |
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68% | Extremely Bright or Inadequate Lighting - How often does this job require working in extremely bright or inadequate lighting conditions? | |
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68% | Sounds, Noise Levels Are Distracting or Uncomfortable - How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable? | |
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66% | Impact of Decisions on Co-workers or Company Results - What results do your decisions usually have on other people or the image or reputation or financial resources of your employer? | |
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65% | Spend Time Standing - How much does this job require standing? | |
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65% | Frequency of Decision Making - How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization? | |
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64% | Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets - How much does this job require wearing common protective or safety equipment such as safety shoes, glasses, gloves, hard hats or life jackets? | |
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62% | Exposed to Contaminants - How often does this job require working exposed to contaminants (such as pollutants, gases, dust or odors)? | |
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61% | Freedom to Make Decisions - How much decision making freedom, without supervision, does the job offer? | |
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60% | Cramped Work Space, Awkward Positions - How often does this job require working in cramped work spaces that requires getting into awkward positions? | |
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60% | Spend Time Keeping or Regaining Balance - How much does this job require keeping or regaining your balance? | |
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59% | Deal With Unpleasant or Angry People - How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements? | |
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58% | Spend Time Kneeling, Crouching, Stooping, or Crawling - How much does this job require kneeling, crouching, stooping or crawling? | |
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58% | Responsible for Others' Health and Safety - How much responsibility is there for the health and safety of others in this job? | |
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57% | Work With Work Group or Team - How important is it to work with others in a group or team in this job? | |
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55% | Indoors, Environmentally Controlled - How often does this job require working indoors in environmentally controlled conditions? | |
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53% | Consequence of Error - How serious would the result usually be if the worker made a mistake that was not readily correctable? | |
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53% | Letters and Memos - How often does the job require written letters and memos? | |
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88% | Duration of Typical Work Week - Number of hours typically worked in one week. |
| A3 | Your Strengths | Importance |
Tasks & Values |
|---|---|---|---|
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90% | Operating Vehicles, Mechanized Devices, or Equipment - Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or watercraft. | |
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89% | Handling and Moving Objects - Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things. | |
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84% | Performing General Physical Activities - Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials. | |
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74% | Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources. | |
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73% | Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. | |
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68% | Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. | |
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67% | Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work. | |
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66% | Monitoring Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. | |
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64% | Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. | |
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56% | Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. | |
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53% | Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. |
What Delivery Truck Drivers and Driver/Sales Workers Do
Delivery drivers drop off packages with customers.
Delivery truck drivers and driver/sales workers pick up, transport, and drop off packages and small shipments within a local region or urban area. They drive trucks weighing less than 26,001 pounds total for vehicle, passengers, and cargo. Delivery truck drivers usually transport merchandise from a distribution center to businesses and households.
Duties
Delivery truck drivers and driver/sales workers typically do the following:
- Load and unload their cargo
- Communicate with customers to determine pickup and delivery needs
- Report any incidents they encounter on the road to a dispatcher
- Follow applicable traffic laws
- Report mechanical problems to the appropriate personnel
- Keep their truck and associated equipment clean and in working order
- Accept payments for delivery
- Handle paperwork, such as receipts or delivery confirmation notices
Most drivers generally receive instructions to go to a delivery location at a particular time, and it is up to them to determine the best route. Other drivers have a regular daily or weekly delivery schedule. All drivers must understand an area’s street grid and know which roads allow trucks and which do not.
The following examples are types of delivery truck drivers and driver/sales workers:
Driver/sales workers are delivery drivers who also have sales responsibilities. They recommend products to businesses and solicit new customers. These drivers may have a regular delivery route and may be responsible for adding clients who are located along their route. For example, they may make regular deliveries to a hardware store and encourage the store’s manager to offer a new product.
Some driver/sales workers use their own vehicles to deliver goods to customers, such as takeout food, and accept payment for those goods. Freelance or independent driver/sales workers may use smartphone apps to find specific delivery jobs.
Light truck drivers, often called pickup and delivery or P&D drivers, are the most common type of delivery driver. They drive small trucks or vans from distribution centers to delivery locations. Drivers make deliveries based on a set schedule. Some drivers stop at the distribution center once only, in the morning, and make many stops throughout the day. Others make multiple trips between the distribution center and delivery locations. Some drivers make deliveries from a retail location to customers.
Work Environment
Driver/sales workers held about 541,000 jobs in 2022. The largest employers of driver/sales workers were as follows:
| Restaurants and other eating places | 45% |
| Wholesale trade | 18 |
| Retail trade | 11 |
| Self-employed workers | 8 |
Light truck drivers held about 1.2 million jobs in 2022. The largest employers of light truck drivers were as follows:
| Couriers and messengers | 37% |
| Retail trade | 16 |
| Wholesale trade | 14 |
| Self-employed workers | 8 |
Delivery truck drivers and driver/sales workers have physically demanding jobs. When loading and unloading cargo, drivers do a lot of lifting, carrying, and walking. Driving in congested traffic or adhering to strict delivery timelines can also be stressful.
Injuries and Illnesses
Light truck drivers have one of the highest rates of injuries and illnesses of all occupations. Injuries can result from workers lifting and moving heavy objects, as well as from automobile accidents.
Work Schedules
Most drivers work full time, and some work more than 40 hours per week. Those who have regular routes sometimes must begin work very early in the morning or work late at night. For example, a driver who delivers bread to a deli every day must arrive before the deli opens. Drivers often work weekends and holidays, and their schedules may vary.
Getting Started
How to Become a Delivery Truck Driver or Driver/Sales Worker
Drivers need to maintain a clean driving record and be able to navigate city streets.
Delivery truck drivers and driver/sales workers typically need a high school diploma or equivalent to enter these occupations. However, some opportunities exist for those without a high school diploma. Workers undergo 1 month or less of on-the-job training. They must have a driver’s license from the state in which they work and have a clean driving record.
Education
Delivery truck drivers and driver/sales workers typically enter the occupation with a high school diploma or equivalent.
Training
Companies train new delivery truck drivers and driver/sales workers on the job. This may include training from a driver-mentor who rides along with a new employee to make sure that the driver is able to operate a truck safely on crowded streets.
New-driver training also covers company policies about package dropoffs and returns, taking payment, and what to do with damaged goods.
Driver/sales workers must learn detailed information about the products they offer. Their company also may teach them proper sales techniques, such as how to approach new customers.
Licenses, Certifications, and Registrations
All delivery drivers need a driver’s license.
Other Experience
Some delivery drivers begin as package loaders at warehouse facilities, especially if the driver works for a large company. For more information, see the profile on hand laborers and material movers.
Job Outlook
Overall employment of delivery truck drivers and driver/sales workers is projected to grow 10 percent from 2022 to 2032, much faster than the average for all occupations.
About 203,800 openings for delivery truck drivers and driver/sales workers are projected each year, on average, over the decade. Many of those openings are expected to result from the need to replace workers who transfer to different occupations or exit the labor force, such as to retire.
Employment
Projected employment of delivery truck drivers and driver/sales workers varies by occupation (see table).
Continued growth of e-commerce should increase demand for package delivery services, especially for large and regional shipping companies. More light truck drivers will be needed to fulfill the growing number of e-commerce transactions. Drone delivery services also may be used for some deliveries over the projections decade. However, this technology is expected to complement rather than fully replace these workers, so the downward employment effect is expected to be modest.
The general demand for delivery options is expected to remain strong. Therefore, employment of driver/sales workers is projected to grow as these workers continue to be needed to deliver food, medical supplies, and other items.
Contacts for More Information
For more information about truck drivers, including delivery truck drivers and driver/sales workers, visit
Similar Occupations
This table shows a list of occupations with job duties that are similar to those of delivery truck drivers and driver/sales workers.
| Occupation | Job Duties | Entry-Level Education | Median Annual Pay, May 2022 | |
|---|---|---|---|---|
|
Bus Drivers |
Bus drivers transport people between various places. |
High school diploma or equivalent | $44,440 |
|
Hand Laborers and Material Movers |
Hand laborers and material movers manually move freight, stock, or other materials. |
See How to Become One | $34,960 |
|
Heavy and Tractor-trailer Truck Drivers |
Heavy and tractor-trailer truck drivers transport goods from one location to another. |
Postsecondary nondegree award | $49,920 |
|
Material Recording Clerks |
Material recording clerks track product information in order to keep businesses and supply chains on schedule. |
High school diploma or equivalent | $40,490 |
|
Postal Service Workers |
Postal service workers sell postage and related products and collect, sort, and deliver mail. |
No formal educational credential | $53,680 |
|
Railroad Workers |
Railroad workers ensure that passenger and freight trains operate safely. They may drive trains, coordinate the activities of the trains, or control signals and switches in the rail yard. |
High school diploma or equivalent | $68,960 |
|
Water Transportation Workers |
Water transportation workers operate and maintain vessels that take cargo and people over water. |
See How to Become One | $66,100 |